Missing Session in Catapult One Cloud after Syncing Pod

Issue

Missing session(s) in the Catapult One Cloud after successfully syncing your pod

Symptoms

• No new sessions appear in the left-hand session column

Possible Causes

• Pod data has been assigned to the incorrect athlete
• Logged into the Catapult One Cloud with a different account to the sync tool when syncing the session
• Pod did not achieve GPS lock
• Session recording is shorter than 3 minutes

Troubleshooting

1. Log out of your Catapult One Cloud and sync tool
2. Log back into both sync tool and website using the same login details
3. If the session has been incorrectly assigned to a player, please see: Reassigning a session
4. If there are still no sessions on the Catapult One website please contact support.
   Simply type 'talk to support' in the digital assistant and provide the following information:
   • The Serial Number on your pod
   • The email addressed used to access your Catapult One online account

For more information on correctly assigning pods to your players, please see: Syncing and Assigning Pods