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  4. Troubleshooting

Troubleshooting

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  • Using TeamViewer to connect with Catapult
  • Contacting Support via the Catapult One Cloud
  • Blank CSV Export Error
  • Missing Session in Catapult One Cloud after Syncing Pod
  • "No New Sessions Found" to Upload when using the Sync Tool
  • No Catapult One Pod Found by Sync Tool
  • Unable to Log into Catapult One Online
  • Catapult One Pod Registered to Another Account
  • Catapult One Pods Stuck on Scanning
  • Incorrect CSV Formatting
  • Clearing the Cache on Your Internet Browser
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