FAQs - Troubleshooting

Contents:

1. Why can't I sync my pod?

2. Why can't I login to my account?

3. Why can't I view my data?

4. My top speed looks wrong, what can I do?

5. My pod isn't charging, what should I do?

Why can't I sync my pod?

If you're having difficulty syncing a session, or the sync is failing through the process then get in touch with our support team at onesupport@catapultsports.com and the team will be more than happy to help.

Why can't I login to my account?

It is worth double checking that you're using the email address you used to first sign up, and try using our reset password function if you're having difficulty remembering. If you're sure your details are correct, get in touch at onesupport@catapultsports.com and we'll look into this for you!

Why can't I view my data?

Once you've synced your session from your Catapult One pod, you'll need to set up the session in the App. Head to the calendar page and the specific date of the session and add details such as start and end time and set up your pitch for your heatmap and you'll be good to go!

My top speed looks wrong, what can I do?

Sometimes speed spikes can occur if the GPS signal is blocked. Please reach out to support and we will examine if we can clean the data.

My pod isn't charging, what should I do?

Firstly, make sure the USB cable is securely pushed in to the charge plate and that the Pod is placed on the shiny side of the charge plate. You should feel a magnetic grab of the pod and the pod will light up and begin to charge. If you're still having issues, contact our support team at onesupport@catapultsports.com and a member of the team will be happy to help!