Catapult One Pod Serial Number

The pod serial number may be requested by the Support Team when troubleshooting hardware issues. The number is highlighted in the red box below:

How to Identify a Catapult One Pod Without Stickers:

If the stickers on a Catapult One pod have been removed or are unreadable then please follow one of these methods to identify the pod:

Method 1

1. Connect the pod to the computer (turned on)
   
   
2. Open the Sync Tool
   
   
3. Click the settings icon on the right-hand side
   
   
4. Take a photo of this settings menu and provide it to support when requested
   

 Method 2

1. Connect the pod to the computer (turned on)
   
   
2. Open the USB device
   
3. Open any folder beginning with "Ptek"
   
   
4. Copy the "info_XXXX.conf" file
   
5. Send "info_XXXX.conf" file to Support when requested